PCCE 11.5 survivability.tcl working all time

[Andrey Tereschenko]

Hi,

when I set service survivability.tcl at incoming dial-peer

dial-peer voice 3 voip
 description -=Incoming From PSTN=-

 service survivability
 translation-profile incoming From_PSTN
 session protocol sipv2
 incoming called-number 11111111
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad

All call route to hunt group even I don't have any problem with CVP (it look like survivability think that we have problem)

If I delete service survivability.tcl from incoming dial-peer all work fine:

I CVP scripts work, agent receive calls....

[pstepanovs]

Hello Andrey!

survivability.tcl  doesn't  like  translation-profile on same dialpeer. ( atleast 11.5)

You can use translation-profile outgoing on CVP dialpeer.

Best Regards,

Pavels

[Andrey Tereschenko]

Hi, Pavel,

I change configuration and delete translation-profile, but it does not help. survivability.tcl transfer call to assistant.. even when two cvp servers works..

[pstepanovs]

Hello,

1, If your invite in  +e164, please be aware what survivability.tcl striping + sign., ex:

incoming: +44 123456789 , after survivability.tcl your should match  44123456789 on CVP outgoing dialpeer.

Pavels

[Andrey Tereschenko]

Cause this problem: survivability.tcl delete 0 from DNIS 0445553322

*Apr  3 07:40:34.051: %IVR-4-APP_WARN: TCL CVP: **** survivability.tcl: Call from ANI = sip:0112223344@55.55.55.55 to DNIS = 445553322 is undergoing recovery procedures due to a downstream IPCC application failure **** CallID = A71F89AE.177711E7.B715AB03.3AC14C1A

[pstepanovs]

Hello!

According Cisco DOCs, it is correct behavior.  You can disable it using parameter below:

disableDnisStrip—By default survivability.tcl will strip of all leading zeros from the dialed number. To disable this, you can set the disableDnisStrip parameter to a value of 1.

1. Syntax Example: disableDnisStrip 1

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_5/configuration/guide/CCVP_BK_1C6B2D4E_00_115-cvp-configuration-guide/CCVP_BK_1C6B2D4E_00_115-cvp-configuration-guide_chapter_010010.html#CCVP_TK_C4022F37_00