03-31-2017 07:20 AM - edited 03-14-2019 05:11 PM
Hi,
when I set service survivability.tcl at incoming dial-peer
dial-peer voice 3 voip
description -=Incoming From PSTN=-
service survivability
translation-profile incoming From_PSTN
session protocol sipv2
incoming called-number 11111111
dtmf-relay rtp-nte
codec g711ulaw
no vad
All call route to hunt group even I don't have any problem with CVP (it look like survivability think that we have problem)
If I delete service survivability.tcl from incoming dial-peer all work fine:
I CVP scripts work, agent receive calls....
03-31-2017 12:52 PM
Hello Andrey!
survivability.tcl doesn't like translation-profile on same dialpeer. ( atleast 11.5)
You can use translation-profile outgoing on CVP dialpeer.
Best Regards,
Pavels
04-03-2017 12:38 AM
Hi, Pavel,
I change configuration and delete translation-profile, but it does not help. survivability.tcl transfer call to assistant.. even when two cvp servers works..
04-03-2017 12:44 AM
Hello,
1, If your invite in +e164, please be aware what survivability.tcl striping + sign., ex:
incoming: +44 123456789 , after survivability.tcl your should match 44123456789 on CVP outgoing dialpeer.
Pavels
04-03-2017 02:45 AM
Cause this problem: survivability.tcl delete 0 from DNIS 0445553322
*Apr 3 07:40:34.051: %IVR-4-APP_WARN: TCL CVP: **** survivability.tcl: Call from ANI = sip:0112223344@55.55.55.55 to DNIS = 445553322 is undergoing recovery procedures due to a downstream IPCC application failure **** CallID = A71F89AE.177711E7.B715AB03.3AC14C1A
04-03-2017 06:23 AM
Hello!
According Cisco DOCs, it is correct behavior. You can disable it using parameter below:
disableDnisStrip—By default survivability.tcl will strip of all leading zeros from the dialed number. To disable this, you can set the disableDnisStrip parameter to a value of 1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_5/configuration/guide/CCVP_BK_1C6B2D4E_00_115-cvp-configuration-guide/CCVP_BK_1C6B2D4E_00_115-cvp-configuration-guide_chapter_010010.html#CCVP_TK_C4022F37_00
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