PCCE ip phone statistics

[santiago_figueroa]

Hello I need help! I have PCCE 9 and finesse, I need that IP phone receive statistics from skuillgroup and campaing that is member agent.

how can accomplished that?

Thanks

[dlender]

An IP Phone will not receive statistics. The Finesse agent desktop will receive statistics for a supervisor’s team, but there is no campaign statistics.

Are you using the PCCE API? It is for configuration only.