Contact Center

I have java class which is used to transfer file from one machine to other machine. I have tested this file on the CVP server via cmd its work perfectly fine but when i used this in my VMXL application as a jac at class end. It's not able to transfer...

I'm trying to use a nonreturnable handoff, but after doing the handoff is not releasing the VXML License until the session timedout. I tried to capture the event disconnect.com.cisco.handoff to tell the VXML Server to Hangup and release the VXML port...

We are attempting to acquire a record when a call is queued in a UCCE environment (indication of calls waiting).  So far it looks to be called the CALL_QUEUED_EVENT and it should come from the CTI Server.  This being said, we don't seem to get the ev...

Hi,We have below setup:1)Finesse 9.12) WIM 9.03) UCCE 9.xWe have successfully integrated WIM with UCCE and ICM is able to reserve agent when chat is initiated by customer and both customer and agent are able to chat.However during chat, when we send ...

Hi Everybody,We are implementing chat solution through UCCE-9.0 with WIM and Finesse Agent Desktop.The issue we are facing is that, when the chat contact is getting delivered to the WIM chat page Finesse notification server is not relaying any CTI ev...

I have a small application in which I need to record the customer comment. I am using Record element of Cisco CVP.  During configuration when I give path of recorded file to the local machine on which the vxml application is deployed everything work ...

Hello,I have developed a web application that wants to be a copy of the "Home/CampaignResults gadget".So there is a combobx that lists all the campaigns availables.And a combobox that list all the possible status of a social contact (unread, reserved...

HiI have a problem with login with finesse. When I login on UCCX by the physical phone or softphone keyboard, the screen on the device changes, and show me options for exampe to change state, but when I loggin with finesse the device screen dont chan...

Hi I am working on Call studio 9.x project.I have sayItsmartSpanish.jar file, if place that jar file in Application/Java/lib folder I am getting validation success. But when I deploy the same in to server I am getting Problem loading classes in Audiu...

I am also facing problem in embedding our UI to finesse gadget as our UI uses jquery 1.8 and latest version of bootstrap and Finesse 9.1(1) uses jquery 1.5.Is there any solution where I can use jquery 1.8 in finesse 9.1(1) at least for UI part.

Two Questions:1) Can Finesse Gadgets be developed and deployed using Finesse API on Ubuntu OS?2) What IP Soft Phone is supported when Ubunto OS is used?

HI There!Our current UCCX customer is using Wallboards for their Voice inbound queues!Now they have plans for deploying Social Miner and wonder if they can rip out real-time incoming Chat queues to feed their wallboards with chatr contacts?Rgds Mikae...