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santiago_figueroa
Enthusiast

PCCE ip phone statistics

Hello I need help! I have PCCE 9 and finesse, I need that IP phone receive statistics from skuillgroup and campaing that is member agent.

how can accomplished that?

Thanks

1 REPLY 1
dlender
Frequent Contributor

An IP Phone will not receive statistics. The Finesse agent desktop will receive statistics for a supervisor’s team, but there is no campaign statistics.

Are you using the PCCE API? It is for configuration only.

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