An IP Phone will not receive statistics. The Finesse agent desktop will receive statistics for a supervisor’s team, but there is no campaign statistics.
Are you using the PCCE API? It is for configuration only.
Welcome!To my Webex Developer resource overview
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The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastructure, which improves its throughput and reliability ...
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Fun and Easy Virtual Hackathon
60 Teams Win Prizes
ALL Participants Receive Certificate Signed by Execs
Important Note: This contest is governed by the Terms and Conditions in the document attached at the end of this page. Please re...
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...
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As part of the Cisco BroadWorks R24 rollout the DevNet Sandbox system will be upgraded to the latest software release on September 11, 2020. We don't anticipate any disruption to Sandb...
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