02-11-2014 03:28 AM - edited 03-14-2019 01:04 PM
Hello I need help! can you tell me if PCCE 9 package CCE can work Finesse and Ipphone Agent at same time? My customer want statistics from IP Phone agent from skillgroup. Thanks
02-11-2014 03:55 AM
Hi,
I am afraid it does not.
You can, however, send stats to the agent's IP Phones as an XML object.
G.
02-11-2014 04:15 AM
Hello Gergely can you shared any document that explain this part that iphone agent do not support that?
Thanks
02-11-2014 05:29 AM
Hi,
no, unfortunately, I just heard it at the Cisco Live event during a presentation on Finesese, that said it's either CAD or Finesse, but not both in parallel.
G.
02-11-2014 07:13 AM
CAD is not supported in PCCE. Only agent software supported are Finesse & CTIOS
You can see it under "Options and Features Not Currently Supported"
Therefore, as CAD is not supported, CAD IPPA is also not supported.
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