PCCE vs UCCE WFM Data

[william.dessert]

Currently using an Agent state connector for a data integration which includes both Real Time Adherence (RTA) and historical data.

Here are the prereqs for our UCCE integration

• Access to Cisco ACD devices via TCP/IP connection

• MS SQL Database on the Cisco side

• Verify that the Cisco Unified CCE Administration is configured properly. See Verifying Cisco UCCE Reporting Configuration.

My question is to understand if there would be any difference in utilizing PCCE vs UCCE to gather this data.  It is believed that the information would be the same since PCCE is the same backend, just an easier deployment method.  

[david.macias]

I would say it should be the same, but isn't this question specifically for the WFM vendor?

david