Hi all,We have a cluster between Singapore and Hong Kong, used to be over MPLS circuit but we have removed it and now it is on a 50Mb internet link. We have noticed agent log out several times a day at the same time, likely problem I think is due to ...
Forum Posts
Hi, I'm using following CallBack feature scripts - BaseLineAdvQueuing - BaseLineMesageCallback In the 1st script we have collected Originator callerID and assigned into one of the CallVariable. Callback Queue handing in the 2nd script. But I co...
Resolved! DN to CallType bulk mapping
is there any option to map bulk DN's with Calltype's, using ICM configuration manager or tool?
UCCX 11.6 - HA pair - co-resident CUIC. I would like a list of what agents are in the CUIC groups. Yes , when looking a that the CUIC Admin, it has a small box with list of names you can scroll down through, but you can't copy then into something ...
UCCE v12.5 system with Reporting server. Trying to get CCB up and running using the default 5 scripts Cisco has for CCB. Courtesy Callback is deployed in OPS Console to Call Servers, Reporting Server is deployed and licensed. Skillgroup/qname changed...
All. Does anybody know if there is a way to bulk load dialed numbers into ICM and assign the call type at the same time without touching each DN in the configuration manager to assign the CT? UCCE 12.6 An example would be 100 DNs all pointing to the ...
Hello everyone, I have a CCX 12.5.1 and I'm trying to change how Supervisors are seeing Recent Calls history and Recent States history from Agents. When a Supervisor clicks on "view history" button from an Agent they have this view: As we can see a...
Hi, A new Customer of mine is having an issue and i'm having a hard time finding the issue to replicate it. What happpend : PRI -> Gateway -> TP cucm -> Trigger UCCX, caller dial 0 -> goes to reception -> reception forward calls to another trigger to...
Hi Team, want to confirm, my customer need a confirmation for abandoned call on UCCX. currently im using uccx 12.5.1my customer reported that when a call hit agent1 and agent1 not answered the call, it will mark as abandoned. even if that call are ro...
Resolved! UCCX in Partial Service
Hello. I have a customer with a cluster of two UCCX servers, one of them is in partial service:In uccx serviciability, for that UCCX2 server, I found that it is due to Unified CM Telephony Subsystem: (It is the only one in this state)In RTMT I found ...
Our customer has a UCCE v12.5 12K solution that's in production. Looking at one of the stock CUIC reports called "Peripheral Skill Group Historical All Fields", we noticed that in the 1:30pm interval, our Max Wait Time suddenly jumped from 1 hour to ...
Resolved! UCCX csqs
Hello, Could you please tell me, how i can find in which teams does one csq participate?
When I call outbound I cannot be heard , I have restarted application doesn't help I have a error message that says connection to phone service failed
I'm using the DB Write step in my UCCX script (v11.6.2) and would like to gather more information if/when a SQL Error is encountered. Is there a way to gather the specific SQL error that was returned and have it write to a custom call variable in the...
Hi guys, Our PCCE predictive dialer is not adjusting lines per agent even though abandon rate is far from configured 5 percent. We have a lot of agents in reserved state for long time. We are using campaign manager from Cisco's solution plus program ...
