Resolved! Jabber & Extension Mobility
Hello Everyone,Does Jabber with CUCM 12.5 support Extension Mobility?How an agent state using Jabber is monitored by UCCX? Thanks, MK
Forum Posts
HelloWe have hired more remote staff for helpdesk using jabber. I am unable to get silent monitoring to work for jabber users. Both the Supervisor and trainee are using Jabber. The error i get when we attempt this is Silent monitoring operation fa...
Trying to find a report in CUIC that shows the calling party ID. Have looked thru all of the reports that I have with no luck.
I am developing sql script to get CSR basic information and Login Logout details of CSR w.r.t Date. I am joining Resource table and AgentStateDetail on basis of ResourceID. Stats are coming fine. But agents whose "resourceid" changes frequently (new...
Currently using an Agent state connector for a data integration which includes both Real Time Adherence (RTA) and historical data. Here are the prereqs for our UCCE integrationAccess to Cisco ACD devices via TCP/IP connectionMS SQL Database on the Ci...
hello! Can you kindly guide me of specific API or a third-party application you have used that could trigger an alert/sound or audio notification in Cisco Finesse on-prem to call agents' and supervisor's attention in cases of very long inbound voice ...
I am setting up a whisper and need to have both the whisper call and the actual call auto answer. I have a workflow rule that allows the whisper call to be auto answered but once it ends the actual call just rings instead of also being auto answered....
Hello everybody!Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server. The deployment - Unified CCE with Genesys CTI/Desktop Only.He has:- CVP 9.0;- UCM 9.1;- ICM 9.0.3;- Genesys T-Server 8.0;
Resolved! "Bridging" audio into a call
What are the options for bridging/conferencing audio into an existing call to agent. Example would be reading a lengthy legal disclosure.
Hi, I have a problem with the UCCX Historical report. I tried a test call until the phone was not picked up by the agent and turned off by itself.But when I check in CUIC, calls don't go to abandoned calls and are read as handled calls. I've also tes...
May be a dumb question. I have uccx scripts and i want to handle exceptions. I'd like to capture the exception message and put in a string variable for later use. When i look at the on exception goto step it appears that you would be able to do that ...
Hello Guys, Need quick info , we are looking to set-up cvp reporting server into PCCE 12.5 , is it possible to add ? if yes could you please share the procedure to start this ? it would be very great for me to set-up. Thanks!Roy
Do we need a 3rd party tool or extension for this or is there some Cisco software available?Thanks
Resolved! CVP Support AlphaNumeric?
Hello Experts How to enter /input Alphanumeric as DTMF in IVR; does CVP/Call studio has any mechanism /inbuilt element or logic to recognize Alphabets?We got a new requirement that loan number will have first character as alphabets;for A123456;B123...
Hi there, Scrolled through search results but couldn't find an answer there, hence the question to the more experienced colleagues I as tittle says, trying to find best source for total numbers for inbound traffic, CallOffered from UCCE SQL database....
