Hello all. I have a customer Who's getting CUIC reports failing on ALL AGENT CUIC reports where they may be hitting the row limit of is it still 8000?So what they've done is tried to split the reports in to two, this worked for a while and stoppe...
Hello all. I have a customer Who's getting CUIC reports failing on ALL AGENT CUIC reports where they may be hitting the row limit of is it still 8000?So what they've done is tried to split the reports in to two, this worked for a while and stoppe...
Hi Team, We are implementing CCB internally in lab using cisco provided Call studio applications and ICM script. ICM 10.5.1 CVP 10.5.1 VXML gateway cisco 2911 I can able to successfully schedule the callback and getting GoodBye Call back scheduled me...
All, I am in need for a CUIC report that provides me the details of a trigger for a Telephony application (Calling number, date and time of call, called number, etc). Is there such report? The following report is only a summary and does not provide t...
Hello! I'm trying to build a webpage that once it has been access, the page send a request to the UCCX API using Javascript to update the skills of an agent. When I run the command on Postman, it works pretty well, the skills are updated. When i try ...
i've been testing UCCX 11.6 SSO with Azure as IDP, there is no real document available which gives the steps to perform on Azure side, i found a document for CuCM, which worked with CuCM at the first attempt, i thought to replicate it for UCCX , taki...
Hi! Let's say, a caller presses 1 for the call to go a particular DN in CUCM using the call consult transfer step. If the call is not answered, then the call will go back to UCCX and hunt for an available Finesse agent using the CSQ feature. This ...
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...
HiI'm trying to create a report to get the calls per hour for certain application... My query is running fine, but if I put it into an Anonymous Block, CUIC interprets "::DATETIME" as a parameter: select startdatetime::DATETIME HOUR TO HOUR AS CallH...
Good evening everyone,I have a problem on the wallboard, I noticed that the ODBC communication with the Informix database (uccx) is not working.I reset the password of "uccxwallboard" but it doesn't connect.I have attached an image with the error
We have an agent that is skills that can service two queues. We have a called in the queue1 for 25 minutes and queue2 for 50 minutes. With skills based routing, what is the determining factor as to which call AgentA will take when she logs in?? I t...
We have been reported on the following defect ID CVE ID: CVE-2015-0225. The solution for this is to secure JMX access between OAMP and CVP components. Has anyone done this that could refer me to the right steps. The following guide is totally out of ...
Hello,In our previous telephony system we were able to create a nightly CSV file that imported our ideal attribute states for all agents. This nightly task would reset everyone's attributes at midnight, meaning we did not have to keep manual logs of ...
CUCM 12.5 with UCCX 12.0I am creating a new script. Currently I use prompts for the greeting, date/time announcement, call recording message. The script then verifies the time/date, agent status from CSQ and drops into a menu with five options. Each ...
Hi,Is there any re-skill tool for uccx supervisor like we use in ipcce. I am not finding any option other than uccx admin web page to re-skill agent. Regards,Dinesh Joshi
Hello Dears, How can I see outbound call report for campaign including "Agent, Called number, time, success or failure", is it built in Cisco report? or I have to use 3rd party? Thanks in advanced,
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