PG Explorer question

[Ccoria1989]

Hi

I configured an UCCE verssion 9 but in my PG Explorer I see these fields:

Primary CTI Address

Secondary CTI Address

My question is:

I should set those fields with the IPs of my CTI Servers?

I tried setting the IPs and not setting the IPs but I don't see any difference and the Guide is not very clear for me about this question.

I hope you can help me.

Regards.

[Chad Stachowicz]

Not required to be populated get a normal install working... your problem is something else.

Chad

[Ccoria1989]

Hi Chad

Thank ypu for your answer. I haven't any problem with my UCCE but I want to know what's the difference between set the IPs on these fields and not set them.

Regards.

[Chintan Gajjar · Accepted solution]

those IP's need to be set in case when using PG's ARM interface, Agent Reporting and Management interface.

e.g when using cisco EIM/WIM, there is one component called listener service.

it uses this configuration to connect to PG's CTI server and reports agents task statistics to ICM(chat,email etc)

[Chad Stachowicz]

Not required to be populated get a normal install working... your problem is something else.

Chad