06-06-2014
01:48 PM
- last edited on
03-25-2019
07:26 PM
by
ciscomoderator
Hi
I configured an UCCE verssion 9 but in my PG Explorer I see these fields:
Primary CTI Address
Secondary CTI Address
My question is:
I should set those fields with the IPs of my CTI Servers?
I tried setting the IPs and not setting the IPs but I don't see any difference and the Guide is not very clear for me about this question.
I hope you can help me.
Regards.
Solved! Go to Solution.
06-06-2014 11:09 PM
those IP's need to be set in case when using PG's ARM interface, Agent Reporting and Management interface.
e.g when using cisco EIM/WIM, there is one component called listener service.
it uses this configuration to connect to PG's CTI server and reports agents task statistics to ICM(chat,email etc)
06-06-2014 01:55 PM
Not required to be populated get a normal install working... your problem is something else.
Chad
06-06-2014 05:49 PM
Hi Chad
Thank ypu for your answer. I haven't any problem with my UCCE but I want to know what's the difference between set the IPs on these fields and not set them.
Regards.
06-06-2014 11:09 PM
those IP's need to be set in case when using PG's ARM interface, Agent Reporting and Management interface.
e.g when using cisco EIM/WIM, there is one component called listener service.
it uses this configuration to connect to PG's CTI server and reports agents task statistics to ICM(chat,email etc)
06-06-2014 02:01 PM
Not required to be populated get a normal install working... your problem is something else.
Chad
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