Phone Agent Enterprise Data Issue

[jasonmeath]

I am currently running Call Manager 7.1.5 and contact Center Express Enhanced 8.0.2SU2. I have setup the Telecaster User account in Call Manager to allow me to Pop the Enterprise Data onto the Phone Agent screen when a call comes in from the queue. The issue I am having is that  when a call comes in from the queue, the Enterprise Data is displayed, but as soon as the agent answers the call, it goes back to the Queue Statistics Screen. I tested this on a 7.0 Contact cneter and the Enterprise data remained on the screen after the call was answered. has anyone ran into this on the 8.0.2 Version of Contact Center?  I cannot figure out why it is acting the way it it?

[jasonmeath]

So, Cisco is telling me this is not a bug and By Design. apparently a feature request went in and they changed this functionality from UCCX 7.X to 8.X. Anyone agree with this? Sounds crazy to me.

[geoff]

You would think that such a radical change in functionality would be under the control of an option somewhere.

Regards,

Geoff

[Amer rajai Sha'er]

Yeah,

It sounds really crazy but maybe that the customers requested that because in case you are using IPPA then you don't have PC so what is the need with the enterprise data.

The IPPA is supposed to be a backup system in case the computer crashes or fails, that's my opinion also.

Amer

[nowcommsupport]

Does anyone have an update on this? It's fairly critical that this is implemented for a customer and we need a definate answer if possible.

[nowcommsupport]

As an update, an upgrade from 8.5(1)SU1 to 8.5(1)SU2 fixes the problem. Consider changing the phone firmware if you're on a different version.