Post Call Treatment uccx

[CarlosCuadros7190]

Hello nice to greet you, please help, I am trying to set up a post-call contact center survey, I am guided by this post:

https://community.cisco.com/t5/contact-center/uccx-11-post-call-survey/m-p/2863359#M92027

But I have one doubt:

requirements
A system administrator must configure at least one Script, Application, and Trigger in order to receive the call once the Post Call Treatment feature is activated. The call will be redirected from the agent phone to this Trigger in order to receive Post Call Treatment.

How do I tell UCCX or where do I set the associated default trigger so that once the agent finishes it, it will be referred to the Post Call application and then to the survey? Thanks.

[david.macias]

I see what you mean and yeah the Finesse end call button is still the only trigger.

david

[Marek (gaman-gt.com)]

I agree with @david.macias 
The only option to achieve this is via a call end button. Here is a short video that show how this can be done - including outbound calls (normally it works for inbound calls only in default call flow) https://www.youtube.com/watch?v=fwpPNifGDGc.
If you would like it to work with Jabber then it is a possible option but it will require a lot of workload. This might be achieved by putting some kind of middleware that would capture the JTAPI events and when the call end event is send capture then invalidate it and the replace it with call transfer.
But still this option would be very, very expensive.