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I am trying to build application based on SDK API and I have problem with SendMessageToAgent metohd. I have built application based on SDK API and documentaion for that but when I run Initialize method everything looks fine - i have got 200 response ...

Hello All,I am integrating UCCX 11.6 with SocialMiner 11.6 and Office365. Looks like the integration is completed successfully but when it comes to test the connection in the email CSQ configuration page, an error message stating CSQs Configuration E...

We are using Finesse 12.5.1. We have a 1 to 1 relationship between CSQ's and Skills, when a supervisor has used the advanced queue management inside Finesse to remove an agent from a CSQ, on some occasions it gives a warning message stating that the ...

I am triggering a child application from my parent application using subdialog invoke. Can i return control back to the parent application before the child application's flow completes. I am looking for a way to send a trigger from parent app to chil...

All, Looking for design input and/or recommendations on best approach for moving between call studio applications.  We are in the process of creating complex self-service applications in call studio (10.5) and want to have a modular design where we ...

Hello,Using CCE Script Editor 11.6.1We are in the process of upgrading this.I have a user group that would like to automate their 5 person on-call rotation to eliminate the need to do it manually.  Is there a variable or condition that uses weeks (52...

I have created a new ccx script for a new call queue.  Here is the concept. incoming call, if agents are available, doesn't play message, just starts ringing first agent.  If all agents are busy, then it goes to a queue and plays a please hold messag...

I can log in as an administrator but as an agent it fails - any ideas of what to do next? We are running UCCE thanks

We've been using ccx 12.0 with demo licenses, recently the trial period has expired.We got licenses for 12.5 version in our smart account and we have upgraded uccx verison from 12.0 to version 12.5.As expected the system remain on classic licensing a...

I restarted UCCX SUB server and appadmin is not loading.UCCX page loads and when I click UCCX Administration, the page is not loading.Please help. I restarted tomcat but no difference. One more thing, after restart, UCCX CUIC service stuck in STARTIN...