Hello nice to greet you, please help, I am trying to set up a post-call contact center survey, I am guided by this post:https://community.cisco.com/t5/contact-center/uccx-11-post-call-survey/m-p/2863359#M92027But I have one doubt:requirementsA system...
Hello Dears, Kindly, is there a simple way to figure out if some extensions in call manager related to some teams has the international call access? Kind Regards
Hi All,Do you guys typically run metasynch.cmd following the CVP upgrade? It is listed as a post-upgrade task, just wondering what this sync for APIs actually means and what happens if it does not run after an upgrade. Customer does not use any APIs ...
Hi Team,I am looking to upgrade the UCCX (HA Setup) from version 11.6.x to 12.5.1. I have reviewed the below upgrade guide for 12.5.1. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/install/guide/uccx...
HiUsing PCCE 12.6 and CUCM 12.5,I have call data issue when agents do Outbound call with conference;Some calls have the correct TalkTime column in the TCD (similar to the record length),while others are shorter than the record length, Exactly correct...
We have Total of 8 PG's in our environment and all are working in Duplex operation, and communicate within the same cluster.Reported issue: Users Enter their Credentials and Extension on Finesse and receiving "Out of Service Error or below error."Aft...
Hello Lovelies,I've been working specifically as a Network Engineer for 2-3 years now (previously working in and around IS and Telecommunications systems for 15 years)I'm looking for some advice on courses/learning environments or even recommendation...
Supervisors receive error when trying to silent monitor when agents are in Talking
Hello Friends,I would like to create graphical reports to receive in the email as well as show on the dash board. I tried to create a graphical report and schedule it for deliver to email but failed to generating graphical reports. The report shows i...
Hi All,What are the options available for Remote Silent Monitoring agent calls (via a PSTN call by the supervisor/QA) in UCCX ver11+ / UCCE ver11+ ?
Hello experts,We have a PCCE 12.6 12,000 seats. Currently we have 2 peripheral sets, we configured the VRU with type 10. configured 2 different customers to associate with the 2 Network VRU.Our problem is when calls coming in via Network VRU #2, Rout...
Hello,We have a small CX of 35 Agents we are having a situation where Agent status is flipping from Reserved to ready but call never rings.Call Flow PSTN(PRI) --> CUBE --> SIP -->CUCM-->CIPC [Connected over VPN] From the CUCM traces we can see the CU...
Is there a method to clear ALL tasks that were sent to CCP (SocialMiner)? Rebooting the server and/or the PGs does not delete all Tasks that were already sent I am looking for a method to clear everything, as if the server is a new installation as th...
Hi Team, I have created the script added to the workflow unfortunately Pop up window not coming and there is no information in the call.I should get the call details like employee name , Incident Number , queue Name but nothing coming when call come...
