09-29-2014 01:46 PM
Can Precision Queues be queried in the same way Skill Groups can? Can the QUERY_SKILL_GROUP_STATISTICS_REQ message be used for this purpose?
10-01-2014 10:18 AM
Yes this is possible this is what Finesse does it will receive statistics for precision queues.
10-01-2014 10:33 AM
So would you just pass the Precision Queue ID in as the SkillGroupID or SkillGroupNumber?
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