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Hi Cisco community,New to Cisco and getting to grips with it's functionality.One issue we have is the use of Wrap - we are told you can only enter wrap via auto wrap at the end of the call which lasts for x number of seconds or the agent switches sta...

Hi,We have finesse Gadget where we load our application with the gadget using the IFrame. Now we need to support Chinese Locale, We need to extract the Locale Information within the gadget and pass that on to our application. Whats the way to achieve...

How can I tell Tomcat to use the SSL certificate issued by a CA, that I have uploaded today, instead of the default self - signed ?I have already bounced couple services, but no luck. Here is the version:Application Software Version: 10.5(1)-4 Operat...

Hi,I am Ganesh, Technical Developer in Global Knowledge. I have been trying to Implement "PCCE- Lab only " in our Firm. I have been stuck up for a long time in importing the Base config file, while Installing the pcce. I am currently following the in...

I am working on Admin APIs , When I send the request to the server such as paste the following link in the browser like:http://192.168.200.151/unifiedconfig/config/skillgroup?summary=trueThis give me the pop-up like:A username and password are being ...

Hi all,We have CVP 8.5 integrated with Nuance 9. But we want to upgrade to CVP 10.5. I see on the Call Studio -> Properties -> VoiceXML Gateway setting, only Nuance 10. So is Nuance 9 not supported with CVP 10.5? Thanks.

Hi Team,i am new to finesse, i am facing unauthorized error while importing some third-party URL into finesse.Here is the code i have added in my finesse desktop layout.By searching i understood that we need to provide authentication to the user, but...

Hi All,I am facing a very unusual issue.  I have a series of applications that have been fully tested in a UAT environment.  I deployed the applications to our production environment and found that App1 worked but I got a timeout when the call transf...

Hi! I'm new to CVP so this question might be stupid. But still...I have multiple CVP serves. When I save audio file with "recording" element - does it get synced to other CVP servers defined in OAMP?In docs there is mention of syncing but I could no...

Hi Folks,I have a customer who has been doing all of their current & previous development in Eclipse.  They have UCCE 9.x and CVP Studio.  The are asking if they can continue to code in Eclipse rather than Studio.  Is this possible and if so, how do ...

There i will build a web app not use finesse ui.So i will use ajax to access finesse service.But now, i have a question:     When a agent login, and state is ready. When a customer make a  call,how can i catch the event when a agent is under ringing ...