Contact Center

Hi Team,My company runs an UCCE release 8.0, and we are planning to upgrade to UCCE release 10.5. Now as we have several hundreds CTI OS Desktop 8.0,  we are wondering what would be the best upgrade path as the Unified CCE Software Compatibility Matr...

Hi,is it possible to get transfer and conference events from the Javascript API on a custom gadget? What I can see from the docs and the samples is the chance to understand when a call (dialog) is added in case of inbound or make call or closed but I...

We are not a true call center.  We are a service center for our employees, but we use Cisco Finesse as our tool that routes calls to our representatives.I say this because we do not look at our data/stats in the same manner in which a true call cente...

How would you develop a solution to assist Customers in interacting with your IVR visually on their mobile device, through the convenient touch interface they've come to expect?

Hi,I was curious if there was a way to check what the last element was called in a Custom Java Class.I'm looking to build a hash table and associated reason codes to elements. I know I can accomplish this by creating a session variable on each elemen...

HiDoes someone know, what's the exact meaning of the field "Direction" within the Agent_Real_Time table?The description within the database schema handbook's from UCCE 8.5 up to 10.5 and also the template help of the Agent Real Time Stock report decr...

Hi there,I'm fairly new to CVP Call Studio and I've been reading Cisco CVP documentation and it seems that in order to pass data (parameters) between the ICM script and the Call Studio application the CVP_Subdialog_Start and CVP_Subdialog_End element...

Hi everyone,     I have requirement from customer.I checked that The CAD not support in this requirement and it possible on finesse.so install finesse on separate server but i not found configuration about finesse integrate with UCCX.I would like to ...

Hi,Is there anyway to disable the SSL in socialminer?I have searched online but couldn't find anything useful. Basically i want to disable the SSL, so i can access it with http://socialminerlocal instead of https://socialminerlocal.Because this is fo...

Hi,Want to know if anyone has automated error monitoring. The idea is to look for few key words in actionlog and error logs and upon finding them, need to send an email to the admin. Or on a sample basis I want to configure SNMP trap of a specific CV...