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Resolved! Transfer reports - Who Transfered to whom

Can anyone helpI am trying to create a report which shows who has transfered a call to another agent.Having run a basic Agent Skill group Historical report it shows an agent A handling 2 calls both of which were Transfered in. If I wanted to create a...

Resolved! Removing "grand total" footer

Hi,I have a custom report which have 1 grouping and that grouping has the "Show Summary" so it shows each group sub-total.Which is fine.But, how can I remove the last "grand total" footer line at the bottom of the report ? I want to remove it because...

Difference Between Working of Finesse in UCCE & UCCX

HelloIs there a difference between working of Finesse on UCCE & Finesse on UCCX ?

Resolved! Difference in Finesse 9.1.1 and 10.x JavaScript Libraries

Hello In finesse 9.1.1 we access agent's info using JavaScript library i.e. finesse.js, as follows:user.getFirstName() => agent's first nameuser.getLastName() => agent's last nameuser.getId() => agent's Iduser.getExtension() => agents ext...

Resolved! Transfer Events

Is there any way to receive and handle transfer events raised after an interaction with the bar buttons using Javascript API?I took a look at the SetVariable sample but it generates a transfer from the gadget itself.Please help.Mirko

How to implement handlers.onChange in RestObjectHandlers

Hi,I want to use one of the handlers options (onChange) to get the updated call variables in the dialog object. Does anybody has used this handlers.onChange before? Can I get an example how to implement this feature?Thanks in advance!Best Regards,Yud...

Resolved! Finesse 10.5 - No Support for Internet Explorer 10!!!

So, Finesse 10.5 supports IE 9 and 11 but not IE 10. Why? This is very weird. Some customers are upgrading their IE versions to 10.0

Create custom gadget buttons with the look/feel of callcontrol.jsp

I have created several buttons in a custom gadget in Finesse that the agents use to initiate transfer/consult actions to common destinations. Is there a way to make the buttons look like the buttons that are part of the default callcontrol.jsp ? Wh...

Finesse thick client Finesse Failover compatible

Hi All,We have Application based on Finesse API. We are using direct XMPP connection for events from our .net code.Now we want to make our application compatible with Finesse failover scenarios. I could not find what needs to be different to make it ...

Resolved! List of Hyperlinks

Hello,If i wanted to create a list of hyperlinks in Finesse Agent desktop, do I need to create a custom gadget for it, or can I embed it in the layout xml?Thanks!M

Siebel CRM Inquiry

Hi everybody,we have Seibel CRM integrated with CTI, and the customer needs to display number dialed by cusomer along with/instead the caller ID in the Siebel-toolbar.any idea.Regards,Mohamed Sherif

Consolidated Outbound Call Report for CUIC 9.0

This is a Consolidated Outbound Call Report for CUIC 9.0 that is being made available to the developer.cisco.com community. It will not work in earlier versions as it will not import. Below is the developers note included as help in the report.When i...

CTI OS Desktop 8.0 compatibility with CTI OS Server 10.5(1)

Hi Team,My company runs an UCCE release 8.0, and we are planning to upgrade to UCCE release 10.5. Now as we have several hundreds CTI OS Desktop 8.0, we are wondering what would be the best upgrade path as the Unified CCE Software Compatibility Matr...

Resolved! Standalone CVP goes to survivability after call hangup

Hi I got a CVP standalone VXML server and a call enter to a branch router and goes to the call studio script... and inside that script when I do a simple hangup function.. when the script tries to hangup what it really does is execute the survivabil...

Transfer and conference Events in Javascript API

Hi,is it possible to get transfer and conference events from the Javascript API on a custom gadget? What I can see from the docs and the samples is the chance to understand when a call (dialog) is added in case of inbound or make call or closed but I...

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Forum Posts

Resolved! Transfer reports - Who Transfered to whom

Resolved! Removing "grand total" footer

Difference Between Working of Finesse in UCCE & UCCX

Resolved! Difference in Finesse 9.1.1 and 10.x JavaScript Libraries

Resolved! Transfer Events

How to implement handlers.onChange in RestObjectHandlers

Resolved! Finesse 10.5 - No Support for Internet Explorer 10!!!

Create custom gadget buttons with the look/feel of callcontrol.jsp

Finesse thick client Finesse Failover compatible

Resolved! List of Hyperlinks

Siebel CRM Inquiry

Consolidated Outbound Call Report for CUIC 9.0

CTI OS Desktop 8.0 compatibility with CTI OS Server 10.5(1)

Resolved! Standalone CVP goes to survivability after call hangup

Transfer and conference Events in Javascript API

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

Newbee Need help with understanding UCCX Script logic

Studio Callback sample error "no Gateway Address defined"

Finesse Dialog API - End Silent Monitoring as admin

ModulePrefs in gadget.xml - height is ignored in 12.6.2?

Get supervisor queues, but not from supervised team members