Precision queuing problem

[khaledsps]

Hi All,

   I have established a lab for Cisco CCE v 10.0 but I'm facing a problem, after assigning attributes to agents from Unified CCE Administration page for precision queuing  I will not be able to edit this assignment and can't enter agents page anymore. Anyone faced the same before ?

Regards,

 Khsps

[david.macias · Accepted solution]

No, I've not seen this issue before. Make sure you have the latest patch or just go up to 10.5.

david

[khaledsps]

Thanks David, it's working now with 10.5

Regards,

khsps

[saship]

are you stating that the agent link on CCEAdmin is grayed out ? 

[khaledsps]

Yes Saship but after I assign the attributes to them.

Regards,

Khsps