Request Operation Failed in CAD

[Chris_Ruff]

I have remote agents using IPC who (occasionally) receive "Request Operation Failed" from CAD when trying to transfer a call.  What causes this?

[Arundeep Nagaraj]

Hi Chris,

I believe you have a Blind Transfer button on CAD configured at the workflow level that enables the transfer?

If so, then you would be hitting the following defect:

https://tools.cisco.com/bugsearch/bug/CSCuo01086/?reffering_site=dumpcr

Basically we have documented the actual information on the Blind Transfer on CAD in the CDA guide and what would happen during a failure.

Regards,

Arundeep

[Chris_Ruff]

Good information.  I will check the CAD configuration.  Thank you for sharing.