Premium HA license upgrade question

[Yangjp715]

Hi all,

One of our customer wants upgrade their UCCX from 8.5 to 10.6. They have premium HA license and valid UCSS/ESW for their all premium seats and outbound IVR ports. I checked ordering guide, it showed there is no UCSS for HA license. I'm wondering does the existing UCSS/ESW cover HA upgrade or we need to order CCX-85-10-PHA under CCX-10-UPG-K9?

Any help would be appreciated.

Thanks.

[Aaron Harrison · Accepted solution]

Hi

Just go to www.cisco.com/upgrade

Bash in your UCSS/ESW contract number.

Follow the guide and select UCCX with PHA on the end of it.

You buy UCSS for UCCX, not for HA specifically - you just need to ensure you order the correct license during the upgrade procedure. If you order non-HA, it won't work.

Aaron