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Good Afternoon, I am completely new to UCCX 9 and Crystal reports, so double newbie. I have been attempting to create customs reports that will not be run by the Historical Reports. I've used the Historical Reporting Admin and Dev Guide along with th...

Hello,We have uccx version 9 when we failover between uccx servers the silent monitoring stops working the only way to fix this issue is restart the uccx server.  Does anyone know why silent monitoring doesn't work until we reboot the uccx server? an...

Dear all, Need help & suggestion  We have installed UCCX 8.5 on UCS server ( vmware) in HA mode. Node-1 is successfully installed & Node -2 is also installed but when i first time logged into UCCX Node -2 it gives me below mentioned error "Cisco JTAP...

owaisqadri by Beginner
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Hi AllWe are getting following error in voice gateways. I am unable to understand these errors, also not faced any issue but i am trying to understand what is this about."%SYS-2-MALLOCFAIL: Memory allocation of 736768 bytes failed from 0x6077B864, al...

Is anyone familiar with configuring Not Ready Reason Codes in Desktop Administrator, more specifically creating a new one?  From all Cisco's documentation it should be a simple task.However, when I create the new Reason Code in ICM Configuration Mana...

Dear Experts,   Please help me to understand   suppose we had deployed Unified CM as clustered over WAN and we have UCCE site A and Site B. is it possible to have independent duplex PG in each site. each site the agentPG's are connected to the CTI ma...