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I have been asked to produce a spreadsheet that lists off the amount of time it takes to complete a UCCX script.  For example it takes just a couple of days for a basic script, but then more time to get prompts recorded.  If you add in a CSQ, then th...

Hi all, I am using Cisco CCMP portal version 10. I follow User Guide for Cisco Unified Contact Center Management Portal version 10 for add prefix rule to move remote resources to a specific folder based on a naming convention. But I can not find this...

I configured a call back script, it is working fine, however I'm not sure how to re-queue a call if the callback feature gets a busy signal.I know that you can detect busy signals, just not how to re-queue the call. Thank you,Davidt

Hey. Has anyone manage to get an JMS datasource pointing to and UCCX 10.5 in CUIC 10.5 standalone ? I keep getting a failure on the connection.The failure is attach.I have validate the broker url etc. on the bundle cuic and everything is correct     ...

Both PCCE and BE7k support 1000 agents. Why should I buy PCCE when it just provides limited features:CCE, CVP, CM, Finesse. Whereas BE7k gives me so many applications.

Hi All! We're deploying a custom real time report in a UCCX 9.0.2. The problem we're facing is the following: Sometimes when our Select is executed, the table rtcsqssummary makes a locked and the CUIC returns a exception.   Follow below the query tha...

Hi All, I am facing on issue with UCCE 9.0 outbound campaign, when i am creating a campaign i can see in the database but after deleting this campaign from configuration manager, still this campaign name and campaign id is available in the table.  Pr...

Hi all, I'm trying to find details if Finesse v10.5 workflow will also work with Outbound campaign (predictive/preview) when the record/call is routed to the agent. The intent is to push a URL (external CRM) with parameters from the calling list file...

Hi All, Can anyone help me with the smartnet part number of SocialMiner which will give full coverage. I contacted a cisco partner, they are unable to give the smartnet contract without a part number. Thanks in advance

Hi We are using CUSP in UCCE environment. For post routed call from agent, we need to send the call from CUCM to CUSP directly. However for IVR label we can not send directly to CUSP as we configured IVR label to route to VXML gateway in CUSP. hence ...