cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
358
Views
0
Helpful
2
Replies

Prevent Malicious callers

j.leroux
Level 1
Level 1

Hi, is there a way to prevent malicious (prank) callers from entering the call center? My client is running CRS 3.1(3) with CallManager 3.3(3)

2 Replies 2

adignan
Level 8
Level 8

Sure, if you know the ANI (callers number) you could maintain a database or XML file that you could check against and if the ANI matches a number in your DB you could drop the call.

So where do you setup the call manager to check this list?