Problems with user authenticate step since upgrade

[mmoulson1]

Recently upgraded form UCCX 8 to 11.5. Since then we have had a problem with a script that uses the User Authenticate step.

The step looks like this:

AdminUSER, Type = User, Value = null
stAdminUser, Type = String, Value = "ccxadmin"
stEnteredPIN, Type = String, Value = "1111"

When I debug the script it just loops round Unsucessful within the Authenticate User. I have confimed the PIN is correct as my ccxadmin account also has EM enabled and I am able to login to an IP phone without problem so I know the PIN is good.
Any reason the above would start working after an upgrade from 8 to 11?

Thanks in advance

Matty

[mmoulson1 · Accepted solution]

So the answer was:

From UCCX 9.x a new modification has been done on the UCCX administrator user where it becomes local to the UCCX itself and not authenticated over the CUCM. The authentication has failed because the PIN doesn’t actually exist for that administrator user as it only has username and password. Stored in UCCX database.