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Hello, we are having trouble finding if there is possible to load a contact list with more than 400 records for the query rule to process. We are not able to get a straight answer from Cisco about this, we need to load lists with more than 3000 recor...

Hello, Following the firmware update, the redemararge switch, all led flashes, unable to connect to the switch thank you

No release notes yet. No compatibility matrix info yet. Pushing the envelope - I am upgrading my lab. Regards,Geoff

Hi everyone! it's been a long time since the last time I log in, but now i'm trying to but it just shows an error message either in my cisco account and pearson vue.

My UCCX happen to encounter CSCvc91728 . I want to upgrade to upper version.anything should I aware of before upgrading? 

Hi All,Not able to open the configuration Manager . Shows the following error message:- "(-9934) unable to initialize the real-time feed for instance apcc.Unable to proceed until the real-time can be established. The feed may be inactive or you may n...

Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX ?

I'm working with a client to setup outbound campaigns for a few of their business units. They load names, phone numbers, customer account numbers into the campaign. If a user answers, I'm transferring the call to an agent. I'd like to send the custom...

Why would Prompt Manager be in partial service?