Pronounce minute or minutes?

[rbblue234]

Hey all,

I'm trying to get the system to pronounce the word minute or minutes during expected hold time.

Case in point.   If expected hold time i would like the system to say 1 minute vrs 1 minutes or just 1.

if expected hold time is 2 or more minutes i would like the system to say 2 minutes or 3 minutes or X (where x is the number).

can this be done?

[geoff]

What Cisco product are you asking about?

Regards,

Geoff

[rbblue234]

Hello,

CCX express (ipcc express) version 5.

[geoff]

When the function returns with the EWT, can't you just place an IF-THEN test?

If the number is 1, play minute.wav; else play minutes.wav?

Regards,

Geoff

[rbblue234]

Hello,

The problem here is that I have no minute.wav or minutes.wav file.

My goal here is to get the system to say 1 minute or 2 minutes in the same voice.

[rbblue234]

Hrm...  I found the .wav files i needed.

c:\Program Files\wfavvid\Prompts\system\G711_ULAW\en_US\gen\time

[Anthony Holloway]

For the sake of the people searching the forum, and who don't know how to use those prompts in a script:

The language folder portion is implied by the language of the contact.

Play Prompt(--Triggering Contact--, sp[gen\time\minutes])