Hello Everybody!We are installing a UCCE solution for our customer in Brazil. The Customer's IT Staff asked us the following question: Is that possible to install ICM without creating Cisco_ICM Organization Unit on Active Directory The reason fo...
Hello again, if you are question for yourself "Dude, this guy didn't look for a answer in guide?"The right answer are that i look for, but i didnt found the right answer.Ok, i want to know how can i solve this problem, i try to see the real-time repo...
Has anyone upgraded to 7.5.8 and when you did - was it a requirement to build Agent-based default skill group (DSG) for all the agents. The release notes are not very clear...and when I do searches on this...find nothingthanks
Hey all,I'm trying to get the system to pronounce the word minute or minutes during expected hold time.Case in point. If expected hold time i would like the system to say 1 minute vrs 1 minutes or just 1.if expected hold time is 2 or more minutes i...
Hello, I'm looking for following two items1. Outbound dialer calls talktime in each call.2. Each calls respective ECC values. I have tried to get talktime from TCD table it’s shows zero value. Please advice how to get above values, it would be much ...
Hello!When I try to upload the prompt to the UCCX 5.0 through the webadmin, UCCX says "An error occured. Please check log for more details.Error while uploading the file. Please try again. ". But when I press F5 to refresh this page the prompt is upl...
Hello!I want to install a Unified Contact Center Enterprise 8, but its totally diferent for the last one, because its all web setup. I want to install a Progger/CAD in one server and the Admin Workstation in another. But i think that i will need to c...
We have a simple application where when when an agent dials a route point it starts recording right away.If the route point is conferenced or transfered to the conference or the transfer happens but after that no voice is getting recorded.In debug mo...
I am trying to transfer a call from an IP-IVR server to CVP. The transfer is failing because it’s not adding a correlation ID to the transfer number and CVP does not know how to process the call.How do I get it to add a correlation ID. The IP-IVR is ...
Hello, Does anyone have any idea what might seem to cause CAD to stay in the reserved state longer than normal? I'm talking about 20 seconds plus. However, all calls got through just fine finally. Nothing has recently been changed on the servers as w...
Hi,We are planning to integrate the LDAP authentication with our CUCM and remove extension mobility from users that are not using it. By doing this it will allow us to easier deploy CUCiMOC.This is likely to break UCCX so i have a simmilar setup in t...
How to enable voice monitor in Cisco Supervisor desktop. The problem that I am facing is thatas soon as the supervisor clicks on the voice monitor icon on the CSD it gives some error.Cananyone help.
I am using cisco supervisor desktop 6 premium version. As soon as the supervisor barges in an Agent's call , the call gets dropped.What can be the possible reasons behind this issue.
UCCE - 7.5.5CVP - 7.0CCM - 6.1We have a Type 10 Network VRU configured with a label 8222222222 on the CCM Pim.Everything is working fine from a call routing functionality.Is there a way to mask the label 8222222222XXX from appearing on the phone when...
Hi,I need help in ICM 7.5 integration in HA mode and Cisco IVR 7.0 in NON HA mode means both the Cisco IVR will remain active at the same time. IVR port licenses would be divided equally for load balance. I am not getting understand how ICM will do ...
