Put agent back in ready mode

[phamvinhdat]

Is there a way to set agent back to Ready mode if he/she missed the previous call from the queue.

Thanks.

Dat Pham

[Chris Deren]

Do you have IPCC Express or Enterprise?

Chris

[phamvinhdat]

Chris,

I have IPCC Express.

Thanks.

Dat Pham

[Chris Deren · Accepted solution]

Under system --> parameters you have a golobal setting "Agent State after Ring

No Answer" simply change it to Ready. Keep in mind that this is global and will affect all agents.

Chris