Quality and WorkForce Management ACD data and some problems
I installed the Quality / Adv Quality Mgt. and than i installed workforce management services. I have access panels each service no problem. But, I constantly getting the following mail from WFO and I do not know how to solve
The Capture Service is failing to capture ACD data.
Action: Contact technical support.
Other problem; I can't see anything about my agents, teams or etc. when i open WFO web management page or Quality Manager Administration.
For example on WFO web management page, left pane, Agents menu, i can't see my CXX agents.
Last one, i need to WFO and Qualit Management Recording using documentation (how to use both programs ?)
This VG is connected with CUCM via MGCP. On the CM, GW has been registered.I don't think I can get the inbound correctly. Any suggestion with below configure: interface BRI0/1/0no ip addressisdn switch-type nttisdn point-to-point-setupisdn incom...
Hi, My name is JanetMy portal ID is https://nwswdvcas-taw.my.webex.com/meet/janet.dvcasI do want you please to delete both my accounts with Webex (free and Paid)So my organisation can join me on another Webex Account as another Host. I did foll...
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I need to modify the SIP header. When I call to the PSTN, the header SIP show From firstname.lastname@example.org (Gateway - Private IP 172.24.10.6) and i need email@example.com (Gateway - Public IP 184.108.40.206). How can I change in theGateway the ...