03-24-2009 08:53 AM - edited 03-14-2019 03:51 AM
Hello I need to know why my quality management desktop do not send the calls to server of Quality Management 2.4, there is one day in I specify that he doesn't send them, one day before and one day later this if I work .
Here is the image of the agent that lost the calls of the 3/17/2009. Only to see the calls today, but not to see the last call, the calls of 3/17/2009 they don't appear in Quality management desktop also do not appear in path c:\program files\Common files\SQM\Recordings\Daily .
03-30-2009 12:45 PM
Hi
From looking at the log from the client I don't see any recordings attempting to be uploaded to the server for 3/17 at all, I see it attempt a login to LDAP but thats it.
Like you say there are calls from the days on either side.
I am only new to this product and will probably have the same joy as you in the following months.
Andy
04-02-2009 03:38 PM
Could it be that your not scheduled to record on certian days of the week?
¿No podrÃa ser que su planificado para registrar en dÃas de certian de la semana?
From the Quality Manager Administrator
Go To:
Recordings > Quality Management > Workflows> (the agent assigned work group) > "when" TAB
Observe and ajust the recording days if needed.
Los dÃas de la semana deben ser verificados por todos los dÃas que usted necesita registrado.
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