Contact Center

Hi all,We have a deployment of a UCCX 5.0(2) SR2 HA cluster.The web interface for the first server is always unavailable. We restart the servers, the web interface works but after a few hours it fails again.Does anyone face the same issue?

Our company is getting to the point where it would like to build more complex IVR scripts to provide for better caller experiences. Does anyone know if there is any specialized training class that just deals with how to use the Cisco CRS editor to bu...

Hi,Customer have UCCX premium with outbound option.Now, I can only from UCCX administration upload phone numbers to call.Is it possible to configure outbound dialing, so that I don't need to go to administration page?Maybe some dialer with phone numb...

Hi Guys,We had a shutdown on the weekend and unfortunately the RtCSQsSummary table for 3rd party wallboard are not updated anymore.The wallboard are currently showing all 0s and when I check the RtCSQsSummary table on CRS Server directly it also retu...

Does Cisco IP-IVR/UCCX support DTMF for ABCD?DTMF: A (Low: 697 Hz, High: 1633Hz)B (Low: 770 Hz, High: 1633Hz)C (Low: 852 Hz, High: 1633Hz)D (Low: 941 Hz, High: 1633Hz)Thanks

On my secondary IVR the Cisco AVVID Alarm Service has shutdown twice and needed to be restarted.this is not happening on my primary IVR. Any suggestions on what cold be causing this? my IVR version is 4.0(5)

I have two servers in HAexpress v7 sr110.0.0.1 - master 10.0.0.2 - slaveI have a web page the points to an http trigger on my ipcc express servers and passes some valueshttp://10.0.0.1:8080/promptmgr?CCName=1&P_No=Welcome_Msg&CC=690&Action=1This all ...

Hi,My customer has just been upgraded from CCX 3.5 to 7.0 Enhanced.They claim that on the old server in CAD, the real-time report that the agents could view used to refresh in real-time, however the new install only refreshes every 10 seconds. Does a...

Hi,we are using UCCX5, is it possible to identify the publisher server from sql database?Regards,Iftikhar Ahmed

Hi, We had some problems on our WAN connection yesterday and the UCCX agents received the following error message – 10:17:42 "The agent extension is out of service, ready state changed and call control operations cannot be performed" then 10:17:44 "T...

When i select the agent call summary report , and the filter parameter is set to resource group name or team names, does not apear all the agents, only apears the summary of the team supervisor. Its strange because weeks before when i select that fil...