12-09-2011 08:37 AM - edited 03-14-2019 09:01 AM
Hi, anybody worked on Cisco QM or CR(Compliance Recording)? I have a confusion on it. There are three types of recording systems - 'Desktop Recording', 'Server Recording' and 'Network Recording', the installation and configuration guide I have found as well but the confusion is not clear yet.
I can see the server sizing calculation are for 'Server Recording' or 'Network Recording' mode only, but I have a basic question, for 'Desktop Recording' system don't we need a seperate server? Or the recording files will be stored inside the desktop PC only?
Thanks,
Mijanur Rahman
CCIE# 27424 (Voice)
dreamforccie.wordpress.com
Solved! Go to Solution.
12-09-2011 08:06 PM
Hi Mijanur,
You don't need a separete server for desktop recording, it will work just fine with your windows server running the CR. Just sync the databases, then you give your uccx agent a compliance license, install the recording service in agent's desktop and thats all.
Gabriel.
12-09-2011 08:06 PM
Hi Mijanur,
You don't need a separete server for desktop recording, it will work just fine with your windows server running the CR. Just sync the databases, then you give your uccx agent a compliance license, install the recording service in agent's desktop and thats all.
Gabriel.
12-09-2011 09:21 PM
You don't need a separete server for desktop recording, it will work just fine with your windows server running the CR.
So I need a seperate box running windows server with CR installed, isn't it? Because the customer is running CCX 8.5, so no windows environment already there.
Thanks,
Mijanur Rahman
CCIE# 27424 (Voice)
dreamforccie.wordpress.com
12-09-2011 10:12 PM
Correct, but if you have a virtualized environment you can run this on a virtual machine ( UCS running VMware)
Gabriel.
12-09-2011 11:29 PM
Thanks a lot mate....u made my confusion clear, and you deserve a +5
Thanks,
Mijanur Rahman
CCIE# 27424 (Voice)
dreamforccie.wordpress.com
12-10-2011 12:22 PM
You are welcome, glad to help here
Gabriel
Sent from Cisco Technical Support iPhone App
06-06-2013 10:02 AM
Dear friend.
If I have only Recording Compliance license, can you advise me which tools I need to install?
Only CR or WFO or QM? I use UCCX 9.0.
As you talk, I need only WINDOW enviroment? Unless I use Win Server, can I use WIN 7 to run CR?
Thanks in advance.
Vinh Phan
06-06-2013 10:36 AM
Hi Vinh,
You install the software with the same Media Kit. The features your able to use depends on your license (CR, QM or AQM). You just need to install those licenses in the UCCX and then the CR obtains the license info from the UCCX.
Windows 7 is not supported, only supports Windows Server
Here is a step by step for your installation and configuration:
Gabriel.
06-06-2013 05:40 PM
Thanks.
Another question.
Does I need CR server LIC or only CR seats LIC?
06-06-2013 08:04 PM
Just the CR seats, the only thing you license in the server is the Windows and the database, if you don't have already installed it.
Please rate helpul posts
Gabriel
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