09-10-2013 08:23 PM - edited 03-14-2019 12:24 PM
Hi,
After system archive old emails from the active database. Can supervisor or agent view case/activities from the archived case/activities.
Thanks and Regards,
Ashfaque.
09-11-2013 10:16 AM
Yes! From search console please select object type as "Archived activities" and perform a search it should display the resutls.
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