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Followed below doc and have created a CTI RP but it is not getting registered with CM. http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmcfg/b06ctirp.html#wp1142548I have script configured on ICM and DN also created. Please suggest.
Hello,I have installed CMB 7.1.3 in our lab and configured it to communicate with EIM 9.0.1 setup. when I start CMB service it give me a alert.Description Collaboration[1]: RMI Link to 10.10.61.120 is down: Reason Transport link is down.On checking ...
Hi,I am trying to install PCCE in my lab and running into some issue while selecting the deployment type, could you please help unblock me? I have configured all (AW,Logger,Router,CTI,PGs….) and trying to change the deployment type to Packaged CCE: C...
There is no official document released for feature comparison, but there is no functional loss in ECE. ECE is more streamlined and focused on email and chat. Key new features include New and enhanced agent console which is supported on multiple brows...
1-Is this valid in ECE to assign email and auto forward all agent replies to it.
[GT] - Yes you can use auto-reply or auto acknowledgment node to achieve this. Please refer workflow guide for details.
2- can i upload image to the agent signature r...
So the problem statement is that you are not seeing any data in this ECC Var?
If yes, Please confirm below steps are done. 1. if you have created the custom attributes at "Activity data" object in ECE and mapped this in pre-login form and the valu...
You cannot add an additional language, as adding a language goes through a certification process. However, you can add words to an existing dictionary.
