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Gaurav Thakur
‎11-02-2019
Beginner
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1 Helpful Vote
1 Accepted Solution
20 Replies
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Member since ‎11-28-2012
41
Posts
8
Helpful
4
Solutions

Re: IP Communicator startup problem in VMware

Created by in IP Telephony and Phones
02-20-2019
02-20-2019
This solution worked great for us thank you. 

Re: Cisco ECE (Enterprise Chat and Email) feature martix compared to Cisco CIM

Created by in Contact Center
09-13-2018
09-13-2018
There is no official document released for feature comparison, but there is no functional loss in EC...

Re: ECE Auto forward

Created by in Contact Center
09-13-2018
09-13-2018
1-Is this valid in ECE to assign email and auto forward all agent replies to it. [GT] - Yes you can ...

Re: How to get ECC variable in Finesse for ECE Chat

Created by in Contact Center
09-13-2018
09-13-2018
So the problem statement is that you are not seeing any data in this ECC Var? If yes, Please confirm...

Re: ECE spell check dictionary

Created by in Contact Center
09-13-2018
09-13-2018
You cannot add an additional language, as adding a language goes through a certification process. Ho...

Re: ECE spell check dictionary

Created by in Contact Center
09-13-2018
09-13-2018
You cannot add an additional language, as adding a language goes through a certification process. Ho...

EIM Installation Error

Created by in Contact Center
02-04-2014
02-04-2014
Check the installer log file i.e. eg_installer_.logwhich gets generated under below mentioned path: ...

WIM integration with Siebel CRM

Created by in Contact Center
02-04-2014
02-04-2014
egpl_event_history_casemgmt has all the events for all the active chats. You will have to join egpl_...

EIM Installation Error

Created by in Contact Center
01-30-2014
01-30-2014
Is the default database of your login set to something other than "master"? That will cause the erro...

Re: Cisco Media blender - WIM integration problem

Created by in Contact Center
01-09-2014
01-09-2014
This is UI which is not giving any information but just complains about the transport link been down...

Re: Cisco Media blender - WIM integration problem

Created by in Contact Center
01-09-2014
01-09-2014
All communication happenes between CG and CMB for creating a call. WIM will pass the phone number to...

Cisco EIM - Pending Emails

Created by in Contact Center
12-20-2013
12-20-2013
This table is used by base for monitors used in supervisor console.We populate data for each queue i...

Re: Cisco Media blender - WIM integration problem

Created by in Contact Center
12-18-2013
12-18-2013
Hi Jay, In EIM 9.0.2 the configuration for listener is removed completely as there is no dependence ...

WIM integration with Siebel CRM

Created by in Contact Center
12-10-2013
12-10-2013
WIM stores the event in eGActiveDB you can query the DB to fetch the required information. If you kn...

WIM functionality queries

Created by in Contact Center
12-02-2013
12-02-2013
Please see below for answers.Q2 - Need to add some custom code to which will generate this popup (au...
Public Statistics
Date Registered ‎11-28-2012 03:53 PM
Date Last Visited ‎11-02-2019 10:45 PM
Total Messages Posted 41
Total Helpful Votes Received 8
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