Contact Center

Hi All,Does anyone  have any idea about customised Agent Desktop (like CTIOS Toolkit in UCCE) supported?Regards,Mukesh

Is there anyway to know the number of rings during call setup between IP Phone and another IP Phone or a PSTN destination? I check CUCM CDRs but I found nothing, while this information is available in ICM HDS - Terminated Call details table.

Hi, we're on ICM 7.5.9, and one thing we're seeing is that the agent reksilling website doesn't log users who successfully log in. I can see failed log in attempts in the Tomcat logs, but do not see IP address/user name/etc., for users who successful...

Dear experts, need your urgent suggestion here –I have configured a Network VRU script on UCCE for queue music but problem is even if agent is available queue music keeps on playing to callers and call does not connect to caller. Please advise if som...

created a sprawler for customer that needed a lab.  receiving this error on the UAW process:11:48:30 Initializing Event Management System (EMS) Library.11:48:30 Trace: EMS Server pipe odjfs\Distributor\uawEMSPipe enabled for odjfs\Distributor\uaw11:4...

  hi We currently have a UCCE 8.5 as a new installation , the new system replaced a legacy IPCC 6.X . The old system had various reports which were available at the time however the reports now available at UCCE 8.5 seem to be reduced when comparing ...

I am not able locate desktop agent email service in servicibility to restart it. Can someone help please.

Hi Friends,I am facing a issue that I am not getting the called no. information on active call at voice gateway. snap attachedI am suspacting there is a issue with service provider. but they are denoying it.Kindly suggest.Thanks,

I have a script that is double counting calls in the reports. Anyone point out my failings in the script? Atleast I hope that it is my script and not the UCCX itself 1 phone call by me to an agent is reported as 2.1 abandoned phone call by me is repo...