Queuing the call at CVP

[s-sasikumar]

Can some one please explain me the process to make the call queuing at CVP. And at the same time please explain how the flow will work (i.e request instructions and responses from ICM to CVP and vice versa).

Thanks,

Sasikumar.

[Gergely Szabo]

Hi,

I guess at this point you really should read the CVP SRND.

G.

[Chris Deren · Accepted solution]

In addition to great tip from Gergely here is a nice doc showing CVP comprehensive call flow:

https://supportforums.cisco.com/docs/DOC-21881

HTH, please rate all useful posts!

Chris

[s-sasikumar]

Thanks for the document Deren