Contact Center

Hi all,We have a client that has a UCCX install that was not configured to use DNS and we'd like to rectify that. Is there a documented procedure for enabling DNS after a server has been in production for a while? I see commands for setting a primary...

Hi,In a UCCE deployment, we have a requirement to integrate EIM (latest version) with an external CRM solution to keep copy of the email in the CRM. The required workflow is as below:1- Email is received on EIM2- EIM would route the email to an avail...

As an example, I have a simple XML document:<SITE><TYPE>retail</TYPE><LOC>Smallville</LOC><ZIP>12345</ZIP></SITE>I have defined variables:strType StringstrLOC StringstrZIP StringI have no issues with getting this data with the Get XML Data Docuemnt S...

hello everyonei read some doc. for config SIP header, but i can't change the SIP message...next is my call flow1 the agent dial 45001 to CUCM and CUCM have a CTI route point to ICM2 ICM have a script with 45001 , and in the script have a SET node for...

Hi,I want to create a UCCX 8.5 script that will route repeat callers to the agent they last spoke to if that agent is available. If the agent is not available then the call would go to the associated CSQ which all first time calls get placed in.I do ...

hello everyone i have a question,i have two ICM,ICM1 connect CVP and ICM2 connect CUCM....a call form CUCM to ICM2 use CTI route point.and run a script .the send to VRU node retrun a lable 111222334+correlationID to CUCM ,CUCM hava route pattern poin...

hello everyone ..i test my ICM and found a problem...why if i use the cucm PG routing client for the lable then the lable can't send out the ICM...and i use the CVP PG is fine.for exemple : i use the creat the CUCM PG routing client named CM_pg ,and ...

Anyone have performed backups for the new packaged CCE ? Any guidance on all the proper backup procedures?

Hey guys,We are currently running a UCCX 8.5 enviornment with 12 call center agents.  Two Teams.  We would like to display agent and queue statics up on the wall.  We just got off the phone with a company called Taske that many of you may be familiar...

someone can share some doc. about custom sip header?i look up some doc.but i can't understand how to do .....like configration guid.....thanks very much .... please help me ......

Hi people i am ussing UCCX 8.5 i am trying to extract incoming calls details.incoming calls from traffic analysis report and CSQ calls presented are different .i just added presented calls and abondoned calls but still INCOMING CALLS in traffic analy...