Contact Center

Resolved! CCX - Unified CCX Agent e-mail - Microsoft exchange ??

I am tryhing to get more information about theUnified CCX Agent e-mail, I am talking about the mail into the CAD.We have CCX 8.5 and I was wondering... I know it's possible to integrate that with Exchange but is it possible to get e-mail from google ...

Difference between CallsRoutedToday and CallsOfferedToday

Dear All,I just want to understand,what is actul CallsRoutedToday and CallsOfferedToday.I went through Schema guide but not able to understand properly.Need your help on this.

Resolved! Agent Desktop Error When receive Incoming Call

Hi, I have CAD Ver 8.5.1.39 | CUCM Ver 8.5.1.10000-26 | UCCX Ver 8.5.1.10000-37 running on my network now.there some problem occurs when I put an Agent into the Line Group with Top Down Distribution call(actualy all the Distribution call ty...

MACROS WITH UCCX

There is a requirements that the CAD agent upon receiving a call is required to pass certain information to HP SM7 client. I'm trying to achieve this using macros, appreciate if someone can share his experience in working with macros in UCCX 7Regards...

UCCX CTI Supervisor Client

Hello all I have been developing a Agent Client application using the CTI Protocol for UCCX 8. So far so good Now i'm developing an Supervisor Client application. I managed to start the client in bridge mode so that i can receive all the Agent's even...

Calls offered = Calls Handled & Abandoned in Q?

I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,The report is showing Handled @ 329 & Abandoned in Q 273, where as calls offered is 524.The discrepancy is 48 calls! In lo...

Resolved! UCCX upgrade, cop file.

Greetings!Im trying to make an update from 8.0(2) to 8.5 and as I read I need to install a cop file in the 8.0(2) version. I have no idea where to find that cop file, theres no information on the admin manuals and I dont know how to search for it on ...

voice handling

We have Home agents using Cisco Agent Desktop application.Is it possible for them to associate voice call/speech path via their Home Number/Mobile Number instead of using Cisco Hard/soft phone.Please suggest if above is possible using either UCCX or ...

CVP Media server config for Agent greeting

Hi All,How to write agent greeting files to multiple media servers, (4 media servers in our case) I got to know that setting the default media server to act as a proxy will resolve this issue. Kindly let me know is this correct and how this could be ...

Talk time 0 for some calls in TCD Table in HDS 8.5

We're working with UCCE 8.5 with CVP 8.5 in a comprehensive model. we have noticed 0 talk time to some calls (in which case where the customers had actualy talked with agents as per the complaint)does any body come across such cases in past Can you ...

Resolved! Install Contact Center Express on VM Ware

Hi, did anyone sucesfully installed Contact Center Express on VMWare?I had tried several times, creating the virtual machine as o trying to boot from the Installation CD and i allways get the same message.The hardware you are using is not supported f...

IP Communicator Config from Desktop

Hello Everyone,Just wanted to know is there a way where i can configure a config file on desktop so that IP communicator gets registered to a device pool automaticallyWe have 4 group agents and requirement is to setup a auto registration with separte...

Resolved! UCCX 8.5 Historical Reporting Customization

I am building some custom reports for our orginization and have been going through the historical reporting administrator and development guide. I noticed that the documentation references CRD.csd1, csd2, and csd3. However, the contactroutingdetail...

Resolved! Script Help Needed

UCCX 8.5, PremWe prefer calls to agents in Queue1 (group). If expected wait time exceeds a minute, we want to route calls to agents in Queue2 (2 skills). However if call is queued and an agent becomes available in Queue1 with want to route it to them...

Passing variable from uccx script to external java code

Hi, I am trying to collect callers details(ani) using getcallinfo and storing in a csv file, so as to import it to a campaign for outbound dialing .I am using java code which runs externally on an eclipse . I want to pass this callers information...

Contact Center

Forum Posts

Resolved! CCX - Unified CCX Agent e-mail - Microsoft exchange ??

Difference between CallsRoutedToday and CallsOfferedToday

Resolved! Agent Desktop Error When receive Incoming Call

MACROS WITH UCCX

UCCX CTI Supervisor Client

Calls offered = Calls Handled & Abandoned in Q?

Resolved! UCCX upgrade, cop file.

voice handling

CVP Media server config for Agent greeting

Talk time 0 for some calls in TCD Table in HDS 8.5

Resolved! Install Contact Center Express on VM Ware

IP Communicator Config from Desktop

Resolved! UCCX 8.5 Historical Reporting Customization

Resolved! Script Help Needed

Passing variable from uccx script to external java code

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Add custom metadata to WxCC to fetch Calabrio metadata

ICM script editor

Courtesy Callback (CCB) - Administrator Cancel Feature

Preventing Auto-Responses in Webex CC for Ongoing Email Conversations

SIP REFER with CVP Standalone and VVB

WxCC Agent State Visualization

CCX Editor doesn't work properly using VPN

Courtesy call back does not display caller ID

Inquiry about campaign and DialingList

UCM 12.5 Tomcat certificate update affect UCCX and Finesse