05-10-2005 12:15 AM - edited 03-13-2019 10:53 PM
Please can any body tell me where can I find the reason Codes in my ICM , Because some body told me you will find it in Desktop Admin but we do not have this application , we have Only : ICM 4.6.2 and CCM 3.2 and IVR , ( "IPCC Enterprise" ) , because I found in my report this reason code 50010 and I want to understand it .
Thanks a lot and sorry for my English
05-11-2005 01:25 AM
yes jsokell the system changes the agent status, here the problem the agent did not receive any call and his phone did not ring and Suddenly the system change his status to notready with reason code 50010, he is sure he did not receive any call and his phone did not ring . but when his phone ring and he did not answer his status changes to NotReady with reason code 32767
05-11-2005 01:37 AM
Have you contacted Cisco?
Cisco have provided information on reason codes at the following location:
The document is for version 6.0, but you can ask if the info is true for your version or not.
I would do a search in the Cisco document of the reason codes you are interested in.
05-16-2005 05:00 AM
hi all
i found some thing today, we have two skill group when i put the Agnet in skill group 1 he faces this problem more than 12 times in less than 3 hours , and when i put him in skill group 2 he did not face this problem ?????
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide