04-29-2018 08:33 AM - edited 03-14-2019 06:09 PM
i need to know what is the server requirements for recording 15 agents CCX ?
04-30-2018 05:07 AM
It depends what solution you are planning on using as CCX itself does not provide recording capabilities. If you go with Cisco AQM which is OEM solution from Calabrio you can have all in one virtual machine with 2 vCPU:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-work-force-optimization-suite.html#qmnotes
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