Dear ALL,
We are using UCCX and CUCM version 8.5 and not having outbound IVR license above premium license. The client wants a feature in contact center for complaint management that agent dials an outbound call to the customer and asks weather they want to give feed back or not if yes agent redirects the call to another triggered application which plays IVR with 2 menu options to record the feedback.
Now the main concern is that agent is dialing the call n agent redirects the customer call to IVR so the call will be diverted from agents extension however we want to record the customer feedback with customer CLI number. So how can we cope with this problem.
Your co-operation in this matter will be highly appreciated.
Best Regards,
Bureera Sabir
