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Recording failed on QM

nick.wong_2
Level 1
Level 1

Hi all,

I have a problem on the QM compliance recording. I am using CUCM with version 8.5.1.11900-21 and using QM server for recording calls for UCC agents. However we met the problem that a quarter of calls will recorded fail everyday on every extension. Since the recording 3/4 of the recording is fine, I don't think it is a configuration issue on the QM or CUCM. Same extensions will record success and fail by random.

When I go through the logs, it tells that there are no SIP invite from the call manager and the spx file will be in 0kb. Are there any hints on troubleshooting or anybody met the same problem?

Thank you.

2 Replies 2

I only have Empty SPX file (0km), it's a new implementation.

do you have any recomendation ?

version 9 Desk Recording with cucm 9

We have no screen scrapes on some users. Audio seems to be ok.