Redirect IVR option 0

[esneyder_an16@hotmail.com]

Good afternoon, I am relatively new to this area and I have to do some tasks with a script.

Could you help me by telling me how to create a new option in the IVR, in this case option 0, and how do I configure that option to redirect to an extension?

[Marek (gaman-gt.com)]

esneyder_an16@hotmail.com 
Below you will find the screen taken from one of the IVR's that I did. It's similar to your case - after the user hits 0 the call is transferred to the operator.

Here is a config for Menu (Get Digit String):

Here is a config for Switch element:

Here is a config for the Redirect element:

And last comment to the end. If you are making redirects from the script you need to remember that the trigger has to have valid dialing rights to call that number - valid Calling Search Space to reach the redirect number. 
I also suggest reviewing the Redirect step documentation, available here: UCCX Redirect Step 

Hope that helps.