Trying to Set Enterprise Call Info to populate Call Peripheral Variable with Date and Time call is placed in queue. This for use in Finesse using 2Ring gadgets. Can't figure a way to combine Date and Time in the Expression editor so we can populate a...
Forum Posts
Hello everyone, I am integrating Finesse with ZenDesk to create tickets automatically every time an agent receives a call. At this point I have managed to send the request to ZenDesk for every call through a WorkFlow with the call details needed to c...
Resolved! Cisco Quality Management 11.5
Resolved! tomcat-trust - selfsigned - expired
Hello,The tomcat-trust certificate - IEEU100.ieeucentral.com is expired. It is a self-signed RSA. I show I already have on the same node, a tomcat-trust CA-signed for IEEU100.ieeucentral.com which is not expired. This was issued by our DC. Do I n...
So sometimes, for multiple hours, when i call into a customers hotline with reactive debugging, i will hear a custom prompt playing as soon as the script reaches "Select Resource". I already checked the CSQ, the Agents of the CSQ, their devices, the ...
Resolved! CUIC preference order of Filters
UCCX / CUIC 11.6.2I am running a Call Variable report, I am filtering on a particular Application and a particular Call Variable.The Call Variable field will be True, False, or blank. In CUIC, in the Call Variable filter I entered True , False ...
Does anybody know if there is a Cisco CCB solution when moving to an SBC versus an Ingress/VXML combo gateway where the stock Cisco .tcl scripts and configuration reside for CCB to work? We are moving to an Audiocodes SBC and will no longer be using ...
I need to check when agent skilles removed or added.
Hi, I need disable a popover when agents receive calls. Did you find how we can do it? Regards
Hi All, I use a few SQL queries against AWDB and the HDS already for some basic troubleshooting but Im stumped on building one that could potentially be very useful. Does anyone have anything that would/could show an Agents historical Skillset (curre...
Hello everyone, I've got a deployment with Standard (Enhanced ) agents only through flex licenses. I made a mistake of creating a supervisor and testing the login and since then my licenses are showing as out of compliance. I have since removed the s...
I am able to record calls from Hard phones using AQM network Record Feature.But when i try to do the same for Jabber It is not working .Any one tried this before ?DOes AQM Support Jabber Endpoint for Recording.UCCX do support Jabber as an Agent PHone...
Resolved! Alerting on Call Volume in UCCX
Hello All. Perhaps some of you were affected recently by the LUMEN toll free number outage last week. We were more reactive than I would like to be and didn't receive notification until about 20 minutes after calls stopped coming in. I wondered the b...
We have moved all the agents to UCCX 12.5 recently and getting this error on UCCX server. Can you please confirm if any other licenses have to be moved from old version. Attached is the license information from both 11.5 and 12.5 versions.
Hi, Infra team indicating that Red Hat Enterprise Linux OS version 6 is in end of support and all cisco applications like Finesse,CUIC,LDS,CUCM running on Red Hat Enterprise Linux 6 (64-bit) and is upgrading to RHEL 7 or 8 supported ?
