I was asked if we could limit our agents' access to our Not Ready Reason Codes so that our agents can only choose one RC (like "Lunch" for example), but the supervisors could change agent's status to different reason codes like "on site support". I....
Hello. We have a UCCE v12.5 with CVP v12.6 12K solution.In NOAMP>License Mgmt, I am unable to access a few of our CVP servers:1. For 2 of them, I'm getting "The requested page cannot be displayed. Contact the System Administrator if problem persists"...
Dear members, We have a PCCE environment version12.0 where the AWHDS VM is allocated 16 GB RAM. We need to dedicate some memory for the AWHDS database specifically. Does this cause any issue? and out of the 16 GB, how much memory we can allocate to t...
Hello,I was wondering if someone could assist. I'm trying to route a CED entry to another programmed script and within that programmed script be able to bypass some greetings and options based on the CED entry made.Example:Script A - User presses op...
Does anyone have a SQL scripts (or other report definition script format) that will pull a list of all reports in CUIC and the links to each of their help files (if it exists) they can share?
Can reports shown on the CUIC dashboards link to their help files? In the standard report views, if a report has a specific help file associated with it, the user can click on the "?" to view that. Can dashboard widget reports also have individual ...
Hi All,just wanted to know if there is a way to interrupt the reason codes on the Finesse desktop.how to configure the interruptible reason codes and customers says they had that option in Avaya.so basically we need these during high volume or any ...
Hi, Does CVP Call studio 11.5 support in built different voice pack , i mean currently use in built TTS, but it plays in male voice. Is there any way to change the voice to Female voice /Play back.
Hello, I am working on a script where we need to collect information about calling number and send it to external server. I went through many posts in community forums with no luck. Unfortunately, Make Rest Call step is not working. Giving error in U...
Add another integration with call center, we need to add the call duration in the integration http://ِABC.com:8006/zcisco/mobile? client=100&Mobile=callVariable1&Agent=callVariable2 Where the call variable 1 and 2 will be changed accordingly to each ...
Hello All,Kindly guide me if I can apply the below password policy on ICM's agents or not.Minimum password length must be 8 characters, alphanumeric, no blank passwords. Upon password renewal, reuse of old passwords must not be entertained. All passw...
I have a script where I want to compare the calling number (variable) with a list of directors and above in an xml document then prioritize them and send them to a queue. I have everything setup but i can't get my expression to compare the calling nu...
Hi...I'm a beginner in the CISCO environment; after reading many forum posts and some documentation, this is my question.Is it possible to send the call information (callId, AgentId, caller number, etc) to a third system when the Agent accepts the ca...
Hey All,Does anyone have a software product they would recommend for Wallboards, Agent desktop notification & Real Time Reporting?I have seen a number of 3rd party Call Center products out there that claim to integrate with Cisco's Contact Center pro...
Hi All. Problem Description : We are facing an issue with a ACD agent where when he tries to log onto the Desk phone through the Cisco UCCX profile ( with his Cisco Agent ID), he gets the Error Code : 201 . Since I am new to the UCCX domain , with on...
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| Subject | Author | Posted |
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| 02-10-2026 12:54 PM | ||
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| 01-23-2026 10:25 AM | ||
| 01-16-2026 07:49 AM | ||
| 12-11-2025 07:01 AM |
