Remote Silent Monitoring Unlimited Call Duration

[Ryan Gunn]

Hi,

I have a customer that would like to be able to call in and monitor calls and be able to leave that call up indefinatly to continually monitor calls.  What they are saying is that right now they can leave it up for 2 hours and then the call drops.  Is there even a setting in RSM that controls the max call duration or is this maybe a CUCM timer that is kicking off?  Has anyone delt with this before and can offer some help?

Thanks,

Ryan - RSM newb  

[Anthony Holloway]

Is this for UCCX?

If so, the RSM script does loop a bit, and scripts have a maximum step execution of 1000 steps by default.  While there's not real set time limit or a count of how many steps will execute in a specific time window, you could always just attempt to increase the max steps for your system under System Parameters.  Or, you could roll your own RSM app, just by looking at how the system one works.  To view the script, open the editor and go to File > New > Queuing > Remote Monitoring.

[Pranjol Saikia]

Checkout the doc

https://supportforums.cisco.com/document/12296686/silent-monitoring-cisco-call-manager-without-need-uccx