Remove call recording from CAD

[shakers]

Team, I have a customer needing instructions how to remove the call recording button from CAD. Is there a link you can send me that shows how to do this?

[djlundberg]

Hello-

You can remove it from the Work Flow Group.  Take a look at the Cisco Desktop Administrator User Guide for Cisco Unified Contact Center Express for your version of CAD / UCCX.

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-user-guide-list.html

It will be under: Locations > Call Center 1 > Work Flow Configuration > Work Flow Groups > <your workflow group> > CAD Agent > User Interface

Uncheck the "Visible" box for the task button you're using to start recording.

DJ