05-12-2015 09:47 PM - edited 03-14-2019 02:46 PM
We have upgraded our UCCX version 8.5 to version 9.X,in earlier version we used Historical reporting client (HRC) for reporting and now we are planning to use CUIC for reporting. Can i use HRC report templates with new CUIC web reporting tool?,we have some custom created report templates in HRC
05-14-2015 06:30 AM
Hi
No - you can use the SQL procedures that were used with HRC, but you will need to create new CUIC templates (using CUIC Premium) and export/import those into UCCX.
Aaron
05-14-2015 08:33 PM
05-15-2015 04:05 AM
UCCX includes CUIC Standard, even if the UCCX is 'Premium'.
YOu need a standalone CUIC Premium server to create report defs and new templates.
Aaron
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