Report for Call Redirect UCCX Script

[Sonam]

Hi,

I have included call redirect step in my script and redirected call to external number after checking certain condition. Is there a way to check how many calls landed on that number ? Please help!!

[Jinto Alakkal]

Hello Sonam

you may use below Historical report, which will actually have all the information of call legs including re directions

Detailed Call by Call CCDR Report, 

Another way of doing this is using a "set enterprise call info" step in the script, you can configure this as a custom variable and add it to a custom report.

https://community.cisco.com/t5/collaboration-voice-and-video/configuration-of-call-peripheral-variables-and-the-expanded-call/ta-p/3139041#comment-10287026

[Jonathan Schulenberg]

The Flow Out column on the Application Summart will show this.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/user/guide/uccx_b_ccx-reporting-guide-1162new/uccx_b_ccx-reporting-guide-1162new_chapter_01.html#UCCX_RF_AA6FA9D1_00