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We are running: Version 11.6(1)  Build 11.6.1.10000.51   Essentially I want to be able to see how many calls my group has taken per month/Day/ hour. To find out when our busy times are?   The closer I can get to how many calls per day and then hour I...

I'm very much a novice but I'm looking for some help with an outbound UCCX script. I'm currently importing contacts into UCCX for a progressive outbound campaign. It's been working fine until now we are trying to import contacts that have extensions ...

Hello  all,    Is Spark Team Announcement gadget still avaialble for download.  All the uls that seem to refer to it appear to be offline.      Thanks 

Hi   i need to install UCCE server (Router , Logger , HDS-DDS ) when i run the ova i need to choose the disk format i see in the document that need to choose Thick provisioned Eager Zeroed or Thick provisioned Lazy Zero. What is the difference betwee...

Are there any methods that will let UCCX set an agent to Not Ready, or technically Talking > Pending (Not Ready).  My supervisors were able to do this in their previous application and are frustrated they can not set supervisor initiated not ready wh...

I know how to use Xpath to read in a specific value from an XML document, but how do I reverse the process and write a value?  There are lots of examples of changing a value in an xml document with a single value, but what about in a list that you ha...

Anyone know if the Default Cursor location can be set? I want the cursor just to go straight to the dialpad, not the contacts that we dont use.

Is it possible to spin up a PCCE 11.6 solution with only the CCE component in a simplex fashion? Ultimately I just need an online system with a distributor HDS in order to test against the PCCE API. No routing required. In earlier versions (at least ...

Dear All,   I have uccx and cuic 11.5 . I could not generate cuic report for previous one month. then i restarted uccx servers and it is working now.  what could cause this? Is there a way to generate report for that month.? I still cannot generate r...

Hello All, I have uccx 11.5 and two of my self signed certificates are expired now and there is no option to regenerate it. I tried from cli with command " set cert regen " It showns following: WARNING: This operation will overwrite any CA signed cer...

Can this be done per Supervisor based on queue statistics, such as a call standing in hold for inordinate amount of time? I ask because a manager sent me an email regarding a call which was on hold in queue for 20 mins last night. He received an emai...