Reports for CSQ

[Seifeddine-Tlili]

Greeting

Is it possible to pull from the Historical reporting these values for a particular CSQ:

Avg Talking

Avg Waiting

Longest Waiting

[Anthony Holloway]

Yes it is.  Please see the HRC Admin guide for a list of reports and what each one contains:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf

Anthony Holloway

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[Seifeddine-Tlili]

Thanks MArk

I actually just found under contact service queue activity report and by unchecking include chart i had all the information needed.

I wish UCCX had the same option as CallManager regarding "help about this page

[Anthony Holloway]

Who is Mark?

And the Historical Reporting Client, does have a help feature builtin, and it explains all of the reports very detailed.

Happy reporting!

Anthony Holloway

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