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Hello all,There was network issue on core switch at data center.   I checked out IPCC enterprise servers, and found the following error:. On both PG servers’(sideA & sideB) application log, it showed “ Connection to Central Controller side A failed”....

Hi, since there is real limited information on Cisco website, I would like to ask experts on the forum, in a Cisco Multimedia contact center environment, how the supervisor is able to manage and monitor email/web chat/voice call in one integrated vie...

Hello,I have several CVP applications deployed long time ago and running. Two of them are displaying logs (Activity Logs) for a short period of time and the the log file disappears.I tried to:re-deploy the application from OAMPupdate the applcation l...

Hello,I'm trying to sell the Cisco Unified Workforce Optimization - Call Recording option in a customer, but he is asking me to send him some documentation about capacities and functionalities. I'm not able to find this kind of information of the web...

Hi All, Can we generate bulk calls by using ICM Script like we can do in opensource goautodial........I want to generate bulk calls to different CLIs and want to play some recording.--Farhan

My customer would like to use a SQL DTS to collect information from ICM HDS db and they would like to know if they use less than 10 minutes of interval and if it could cause any impact on ICM processes and performance.The tables queried are t_Route_C...

Hi,     I am trying to find out what traffic i need to classify & prioritise over a WAN link for a UCCX HA cluster.The SRND indicates the following:Heartbeat and Node Manager Status Messages                > IP Precedence 3 (DSCP 26 or PHB AF31)JTAPI...

Hi all.I've been using UCCX 8.5 on VMWare with local storage for about a year.  I use VEEAM Backup to make backups of all my virtual servers.  One issue I've run accross is that when VEEAM takes a snapshot of the UCCX server, the agents are logged ou...

Hello for everyone.There is such task to deploy CCX 8.5 HA cluster - make one node on virtual maschine and second node on the physical server over WAN (wow! :).So there some question. Anybody already does this deployment model? Will there any trouble...

Hi all,May I know if compliance recording (CR) able to record calls from IP phone in encrypted mode?  Thanks.

Hi,Currently i am getting following error in CG process  ControlFailureConf:13043:IPCC Error [13043]Your request to clear failed.Kindly advice