Request in UCCE Design

[4deepakkaushikk]

Hello Experts,

I am working in the support project and dont have any project team in my organization. currently we are got a project which i currently running on Avaya. i need to take a lead and migrate that project in Cisco. i am not that good in designing part. please let me know which all things i need to consider in the design during designing. what all questions i need to ask from the customer.

thank you so much.

Deepak

[Chris Deren]

There are too many items to consider for contact center design to list here, I suggest (assuming budget allows for it) you engage Cisco partner with UCCE ATP certification to assist you with this to ensure all aspects are covered and the business requirements are transferred into working solution.