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Hi,I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs i...

Can a customer temporarily install UCCX8.5 on ESX5.5? I understand that this is not a supported deployment. The customer does not intend to run this in production. The goal is for the customer to implement 8.5, rehost some licenses and then upgrade t...

Database team has to perform a failover from one of the papps databases in our HA environment. when they did a test run I could not resolve to the new ip address using CLI in UCCX. I have looked all over for command to flush DNS can not locate. Pleas...

Hi,I have this customer with a lot of voice prompts uploaded to the CCX server, is there a way to see if the prompt is in use or last date it has been accessed.?Or is it the hardway and look into all the scripts.?/David

Hi all,I used the Get Digit String to pull a 4 digital numbers (stored as variable sYear) from a caller, this number is obviously stored as a string. Then i used 'set iYear=sYear' to conver this string to an integer.I debuged the script, when I enter...

Hello,We wanted to monitor CVP , I wanted to know if there is any document that could help in choosing what error messages can be looked to find the status of the Call Server-Sri

can more than one agent be logged into Cisco agent  and Cisco Supervisor only shows one name however not all agents are showing up on the screen? what does  reason 33 mean when it says Supervisor not ready?

Hello,I have a lab version CUIC 10_ and am new to custom reporting.  I am trying to get a system dump of all tables and fields from UCCX and CUIC. 

Integrating ICM Script with 3rd party VRU using GED-125 interface and having trouble to send the call (transfer) from Cisco CallManager to 3rd party VRU. Send-to-VRU node  - it is not clear how to pass the destination for 3rd party VRU.

When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.After the wrap up reason is chosen it remains into the next call.  The reason is not actually being chosen,  it is just not being refreshe...

Looking for updated documentation for UCCX officially supported Jabber version.  Currently all the documentation in the docwiki site references Jabber for Windows 9.6, but that just went EOL on Dec 17, 2014 and will go EOS later this year.  Jabber 10...