Both PCCE and BE7k support 1000 agents. Why should I buy PCCE when it just provides limited features:CCE, CVP, CM, Finesse. Whereas BE7k gives me so many applications.
Hello, Im working on a multi-tiered script for a small support hotline. Basic call flow is: Inbound Call ---> Main Menu (Options 1-3. Options 2-3 go to two VMs, while 1 goes to a submenu)--->Option 1--->Submenu (Options 1-2. Option 1 is default prio...
Hi All! We're deploying a custom real time report in a UCCX 9.0.2. The problem we're facing is the following: Sometimes when our Select is executed, the table rtcsqssummary makes a locked and the CUIC returns a exception. Follow below the query tha...
Hi All, I am facing on issue with UCCE 9.0 outbound campaign, when i am creating a campaign i can see in the database but after deleting this campaign from configuration manager, still this campaign name and campaign id is available in the table. Pr...
With 10.x, has Cisco replaced Intelligent Contact Management (ICM) terminology with something else? If I am not wrong, earlier in UCCE, ICM was referred to as Router, Logger and PG.What now?
Hi all, I'm trying to find details if Finesse v10.5 workflow will also work with Outbound campaign (predictive/preview) when the record/call is routed to the agent. The intent is to push a URL (external CRM) with parameters from the calling list file...
Hi All, Can anyone help me with the smartnet part number of SocialMiner which will give full coverage. I contacted a cisco partner, they are unable to give the smartnet contract without a part number. Thanks in advance
Hi We are using CUSP in UCCE environment. For post routed call from agent, we need to send the call from CUCM to CUSP directly. However for IVR label we can not send directly to CUSP as we configured IVR label to route to VXML gateway in CUSP. hence ...
HiI am using CUSP in UCCE environment. When CVP is sending SIP invite to CUSP with IVR label it is not responding. While it is allowing the ringtone and error labels. Here are the CVP call server logs.Error handling the label [77711110001004] for le...
Hi I have recently had CUCM 9.1 installed and we are having a problem whereby we cannot run AQM and Cisco Desktop agent on the same machine as they appear to use different versions of Jave. Has anyone else had this problem and found a solution. cheer...
Has anyone out there tried to create a State trace report for agent that include State duration? I have tried to add AED.Duration to a State trace report definition I found on the developer site, which sort of works, however it seemed to log every s...
Hello, i'm getting the below error while configuring CCB in a lab in a CVP comprehensive model.the call flow goes like the following: call manager--->SIP trunk-->voice gateway-->CVP-->ICM 172.16.15.78.1421430329246.85.CallbackEntry,01/16/2015 12:45:2...
I have two separate clusters, a 7x running UCCX 7x and we are building a new 9.1 cluster running UCCX 9x. Can I install the new 9x UCCX Historical Reporting Client and talk to both clusters? I don’t think both old and new HRC clients can be installe...
Hello everyone,I need help on PCCE ICM Scripting.Calls are not routing to agents if its going through a Skill Group or Queue to Skill Group node. Calls will be routing if i will try Agent node. I cann see the calls hitting the Node in monitor mode. I...
