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HiI am designing an UCCE 9.0(2) with CUCM 9.1, CTIOS and CIPC (with BiB) and Calabrio but I have a question.Which protocol do you recomend for this scenario SCCP or SIP?I hope you can help me.Regards.

 Hi Folks. I am trying to understand the CVP scripting. I couldn't find a good document for the same.1. Is it not possible to form a call flow only with ICM Script2. What is the exact use of CVP scripting and when it is used parallel with ICM scripti...

S N by Beginner
  • 1 replies
  • 0 Helpful votes

I need to guidance on skill based routing.Current SetupAgent     HelpDesk   Support John            10              0Bob               5             10 Issue (see attached snippet of script)Bob is currently getting HelpDesk calls when there are suppo...

Just out of curiosity, has anyone experienced a case when a user's position in queue was lost.  They were on hold 1st in the queue, then a second caller calls in, then they got bumped to 2nd?  This has been working flawlessly the last several months ...

JP Babiera by Enthusiast
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Just want to discuss the impact on the implications when one HDS server goes down (out of 2) is taken down for maintenance.  From what I understand there should be no impact.  How long does it take to replicate the data back, if one HDS server is dow...

Version is UCCX 8.5 PremiumI am creating a script which will offer the caller the choice to complete a survey after the call. The script gathers information about the caller and call details and send the data in an HTTP Post to an offsite company.I c...

dannoofWI by Beginner
  • 3 replies
  • 0 Helpful votes