03-08-2013 06:22 AM - edited 03-14-2019 11:22 AM
Hi
(Sorry for my english, i'm a french guy)
I'm trying to reset my phone because the screen is black. I unplug it, plug it back on, hold the # button, but the speaker button light up instead of the two button beside the screen. So i'm not able to reset it.
I've succeed with one of the three phone I've to reset
Thanks for your help
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Posted by WebUser Gab Ricard from Cisco Support Community App
03-09-2013 07:22 AM
Hi,
Procedure
Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.
Step 2 While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.
Step 3 Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.
After you press these keys, the line buttons on the phone flash red, and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.
Reference:
Before you perform a factory reset, ensure that the following conditions are met:
Hope this helps.
Anand
Pls rate helpful posts !!
03-24-2015 04:08 PM
Hi
(Sorry for my english, i'm a Latin guy).
I have a problem
i don't have
|
|
v
11-03-2023 09:27 AM
Is there a way to perform a wipe without internet? Perhaps just with PoE?
(Sorry for digging up an old thread.)
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